Troubleshooting
Troubleshooting
When something gets stuck: the cases the plugins detect themselves — and what to do then.
Scheduled backup does not start→
Why the daily run can fail to happen and where you read the real cron status
Connection to the Remote-Site fails→
What the messages mean when connecting and testing a remote installation
Placeholder instead of video or map→
Once the embed block is switched on, a placeholder box appears instead of the frame
Analytics is not counting visitors→
The check chain before every measurement and the order you work through it
Locked out of the login after failed attempts→
How the temporary lockout comes about and where you lift it again
Can't find the item?
Our support team is here to help you personally.